Data protection

Should there be any contradictions between this data protection declaration and the other applicable contractual or general terms and conditions of the Hediger Waffen company, the provisions of this data protection declaration shall take precedence.

Data protection is a matter of trust and your trust is important to us. We respect your personality and privacy. We also want to ensure the protection and lawful processing of your personal data. It is important to us that you consent to the processing of your personal data. With this data protection declaration we inform you comprehensively about our data processing methods. And you decide whether you want your personal data to be processed.

This data protection declaration covers both historical and future personal data. If you agree to the processing of your personal data, we will not only process the personal data collected from you in the future in accordance with this data protection declaration, but also your personal data already stored by us.

When we speak of the processing of your personal data in this data protection declaration, we mean any handling of your personal data. These include, for example:

  • the collection,

  • Storage,

  • Administration,

  • Use,

  • Transmission,

  • Disclosure (by order of authorities) or

  • Deletion of your personal data.

PERSONAL DATA

We retain your personal information for as long as we deem necessary or appropriate to comply with applicable laws or as long as it is necessary for the purposes for which it was collected. We will delete your personal data as soon as they are no longer required or after the statutory maximum retention period has expired.*

* With the entry into force of the current ordinance on the Weapons Act on December 12, 2008, we are no longer allowed to delete personal data that was required when purchasing products that required registration.

YOUR RIGHTS

You have the right to assert your data protection rights at any time and to receive information about your stored personal data, to correct or supplement your personal data, to object to the processing of your personal data or to request the deletion of your personal data. We reserve the right to correspond with you electronically (in particular by e-mail) in this context.

We collect your personal data whenever we have contact with you. The situations in which we have contact with you are varied. For example, we collect your personal data in the following circumstances:

  • you purchase goods or services in our stores or through our websites;

  • you enter a contest or sweepstakes;

  • You take part in one of our surveys;

  • You use or communicate with us or third parties via our websites, apps for mobile devices or offers on internet platforms, multimedia portals or social networks.

PERSONAL DATA

We collect the following  Data:

  • Name and first name;

  • birthday and age;

  • place of citizenship / place of origin;

  • residential address;

  • Shipping address;

  • Billing address;

  • telephone number(s);

  • Email address);

  • Information about subscribed newsletters or other advertising;

  • online customer account information (including opening date, username);

  • Legally required data when purchasing products that require registration: type of official ID, ID number, expiry date.

CUSTOMER ACTIVITY DATA

Contract data (including contract date, contract type, contract content, contractual partner, contract term, contract value, claims asserted from the contract);

  • Purchase information (including purchase date, purchase location, purchase time, type, quantity and value of goods and services purchased, shopping cart, abandoned shopping cart, means of payment used, payment point, purchase history);

  • Customer service information (including returns of goods, complaints, warranty claims, delivery information);

  • Session data related to visits to our website, apps for mobile devices or offers on internet platforms, multimedia portals or social networks (including duration and frequency of visits, language and country settings, information about browser and computer operating system, internet protocol addresses , search terms and search results, ratings submitted);

  • Communications by telephone, facsimile, e-mail, voice mail, text message (SMS), picture message (MMS), video message or instant messaging.

COOKIES

Like most websites, we use so-called cookies on our website. These are small, useful files that are stored on your computer or mobile device when you use one of our websites. We would also like to inform you comprehensively about our use of cookies.

Why do we use cookies?

The cookies we use are initially used to ensure the functions of our website - such as the shopping cart functionality. We also use cookies to adapt our website to your customer requirements and to make surfing with us as comfortable as possible.

Which cookies do we use?

Most of the cookies we use are automatically deleted from your computer or mobile device after the end of the browser session (so-called session cookies). For example, we use session cookies to save your country and language preferences and your shopping cart across different pages of an internet session.

In addition, we also use temporary or permanent cookies. These remain stored on your computer or mobile device after the end of the browser session. If you visit one of our websites again, it will then be automatically recognized which inputs and settings you prefer. Depending on the type of cookie, these temporary or permanent cookies remain stored on your computer or mobile device for between one month and ten years and are automatically deactivated after the programmed time has expired. They serve to make our website more user-friendly, more effective and more secure. Thanks to these cookies, you will, for example, be shown information on the site that is specially tailored to your interests.

The cookies stored on your computer or mobile device may also come from partner companies. The cookies of the partner companies remain stored on your computer or mobile device for between one month and ten years and are automatically deactivated after the programmed time has expired.

What data is stored in the cookies?

No personal data is stored in the cookies we use. The cookies we use cannot be assigned to a specific person. When a cookie is activated, an identification number is assigned to it.

How can you prevent the storage of cookies?

Most Internet browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to ask you before a cookie from a website you visit is accepted. You can also delete cookies on your computer or mobile device by using the corresponding function in your browser. If you decide not to accept our cookies or the cookies of our partner companies, you will not be able to see certain information on our website and you will not be able to use some functions intended to improve your visit.